Privacy Policy
- Effective Date: 8 September 2026
Last Updated: 8 September 2026
This privacy policy explains how Premium Meats, a subsidiary of Octopus Trading, collects, uses, protects, and manages personal information when using the Premium Meats app, website, and related services.
1. Information We Collect
We may collect the information necessary to provide account, shopping, ordering, delivery, and customer service, including:
• Full name
• Email address
• Phone number
• Account and login details
• Delivery address
• City or region
• Delivery instructions added by the customer
• Products in the cart
• Products added to favourites
• Previous and current orders
• Product details, quantities, and order value
2. How We Use Information
We use the information we collect for the following purposes:
• To create and manage the customer account at Premium Meats
• To verify user identity and log in
• To support login with Google
• To process and manage orders
• To deliver products to the address specified by the customer
• To display order history and favourite products
• To provide customer service and support
• To communicate with the customer regarding orders or account
• To prevent fraud and unauthorised use
• To improve the security and stability of the app and services
• To diagnose technical issues
• To comply with legal, accounting, and regulatory requirements
We do not sell personal information to customers.
3. Log in using Google
The Premium Meats app supports logging in with a Google account.
When choosing to log in with Google, authentication is done through Google, and we may receive basic data that the user allows, such as:
• Name
• Email address
• Primary account ID
Premium Meats does not receive or store the user's Google account password.
The information received from Google is used only to log into the account and operate the Premium Meats services related to the user.
4. Sign in with Apple
The Premium Meats app supports signing in with an Apple account.
When choosing to sign in with Apple, authentication is done through Apple, and we may receive basic data that the user allows, such as:
• Name
• Email address
• Primary account ID
Premium Meats does not receive or store the user's Apple account password.
The information received from Apple is used only to sign in to the account and operate the Premium Meats services associated with the user.
4. Sharing information
We do not sell, rent, or trade personal information to customers.
Limited information may be shared with trusted service providers when necessary to operate the service, including:
• Hosting and infrastructure services
• Authentication and login services
• Order and business management systems
• Delivery and order fulfilment services
• Customer service
• Security and fraud prevention services
Information is only shared to the extent necessary to provide these services.
We may also disclose information if required by law or in response to a formal legal request from a competent authority.
5. Orders and business management systems
Customer information and orders may be securely transferred to the business management systems used by Octopus Trading.
This information may include:
• Customer name
• Email address
• Phone number
• Delivery address
• Products ordered
• Quantities
• Order value
• Order status
This data is used for order fulfilment, customer service, delivery, accounting, and operational processes.
6. Payment Information
When electronic payment methods are available, payments may be processed by a third-party payment service provider.
The Premium Meats app does not store full card details or security verification numbers within the app.
The payment service provider may process payment data in accordance with its privacy policy and security requirements.
7. Data Security
We take appropriate technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
These measures include, where appropriate:
• Using encrypted communications via HTTPS/TLS
• Identity verification and login systems
• Access control for backend systems
• Securing API communications
• Restricting access to administrative systems
• Monitoring and protection measures against unauthorised use
Despite taking these measures, absolute security cannot be guaranteed for any service relying on the internet.
8. Data Retention
We retain personal information only for as long as necessary to provide Premium Meats services or to achieve legitimate legal and operational purposes.
We may retain account data as long as the account is active.
Upon completion of an account deletion request, data associated with the account will be deleted or anonymised whenever reasonably possible.
We may need to retain some information for a longer period if required for purposes such as:
• Accounting and tax obligations
• Compliance with legal requirements
• Fraud prevention
• Dispute resolution
• Retaining records of completed transactions
• Security investigations
In these cases, the retained data will not be used for unrelated purposes due to its retention.
9. Deleting the account and data
The user can request the deletion of the Premium Meats account and the associated personal data.
From within the app, the account deletion option can be used from the account settings whenever this option is available.
The account deletion can also be requested from outside the app by contacting us via email:
It is preferable to send the request from the same email used for the Premium Meats account so that we can verify the identity of the requester.
After verifying the request, we will process it within a reasonable timeframe.
Some data may be retained if required for legal, accounting, security, or regulatory reasons.
10. User Rights and Options
In accordance with applicable laws, the user may have the right to:
• Request access to their personal data
• Request correction of inaccurate data
• Request deletion of the account and personal data
• Know how their data is used
• Withdraw certain permissions or consents whenever possible
The user can contact us using the contact details provided at the end of this policy.
11. Children's Privacy
Premium Meats is a shopping and product ordering app, and is not directed at children under the age of 13.
We do not intentionally collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child inappropriately, we will take appropriate measures to delete this data.
12. Third-Party Services and Links
The Premium Meats app may contain links or integrations with third-party services.
These services are subject to their own privacy policies and terms.
We advise the user to review the privacy policy of any external service they choose to use.
13. Amendments to the Privacy Policy
We may update this privacy policy when changes occur in services, technology, legal requirements, or business operations.
When significant changes are made, the updated version of the policy will be posted on this page with the "last updated" date modified.
We advise users to review the privacy policy periodically.
14. Contact Us
If you have any inquiries or requests regarding privacy or your personal data, you can contact us via:
Premium Meats / Octopus Trading
Email:
Phone:
+96892284094
Website: